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Privacy Notice

This privacy notice applies to all services provided by me, Sarah Hickinbotham, including training, consultancy, teaching, and assessment services. This policy covers both adult and minor service users.

This privacy notice tells you what to expect us to do with your personal information.

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  • Contact details

  • What information I collect, use, and why

  • Lawful bases and data protection rights

  • Where I get personal information from

  • How long I keep information

  • Who I share information with

  • How to complain

 

Contact details

 

I am Sarah Hickinbotham. I am a freelance dyslexia specialist teacher, assessor, and trainer. I offer a range of services including assessments, teaching, training and consultancy.

For the purposes of my business operations, including insurance, employment, finance, and legal obligations such as Information Commissioner’s Office (ICO) registration, I act as a data controller.

 

My ICO registration number is: ZB893244

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For services provided on behalf of other training providers or for the assessment and teaching of minors, I act as a data processor. Under these circumstances, I use personal information under the strict instructions of those contracts.

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Telephone: 07543 759593

Email: hello@adultdyslexiaservices.co.uk

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What information I collect, use, and why

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The information I collect from you is necessary to deliver services, communicate with you, to teach and assess you with accuracy, or ensure payment. I collect or use the following information:

  • Names and contact details for adults/children

  • Names and contact details for carers if the person being assessed is under 18

  • Gender

  • Pronoun preferences

  • Date of birth

  • Payment details and financial information including transactions

  • Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)

  • Background information (includes family and home life circumstances and history)

  • Exam results and qualifications

  • Progress reports

  • Exclusion, suspension and behavioural information

  • Racial or ethnic origin

  • Genetic information

  • Health information

  • Information relating to compliments and complaints

  • Non-identifiable information such as that gathered through the use of my website

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Lawful bases and data protection rights

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Under UK data protection law, I must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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Which lawful basis I rely on may affect your data protection rights, which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

 

If you make a request, I must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our lawful bases for the collection and use of your data

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Our lawful bases for collecting or using personal information for student education and Ilfare are:

  • Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract - I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

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Where I get personal information from

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  • Directly from you

  • Parents or carers

  • Other education establishments

  • Professional consultants

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How your information is stored

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All information collected is securely stored using the following methods:

  • Secure servers provided by Wix, our website platform

  • Emails through Google Workspace

  • Secure Microsoft OneDrive folders and backed up on an encrypted hard-drive

  • Physical paperwork and assessment papers are stored in a locked filing cabinet for at least one year post-assessment

  • Secure Sync online sharing platform for the purposes of transferring the report to you. This is password protected and deleted after 28 days

Information may be stored outside of the UK. I do not store data outside of the secure systems provided by a third-party service.

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How long I keep information

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I will retain your personal information for as long as is necessary for the purposes set out in this policy or as required by law.​

For adult services, data is kept for as long as the contract allows or until consent is withdrawn, unless I need to retain it for legal reasons (for example, financial records).​

For teaching and assessment of minors, data is required to be kept until the individual turns 25 in accordance with legal obligations.

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Where information is shared

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Others I share personal information with:

  • Parents, carers, teachers, employers, or another nominated person/organisation with the permission of the person being assessed

  • For the purposes of teaching and assessment, I may need to contact other professionals, such as schools or medical practitioners, but only with prior permission from you, parents, or guardians

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How to complain

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If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how I’ve used your data after raising a complaint with us, you can also complain to the ICO.

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The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

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Helpline number: 0303 123 1113

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Website: https://www.ico.org.uk/make-a-complaint

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Last reviewed: 29/04/2025

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